How do I search for properties on the platform?

You can search for properties by using filters such as location, property type, and price range. Enter your preferences in the search bar to find listings that match your needs.

How do I contact the owner of a property?

Each listing on the website includes a chat feature that allows you to contact the owner directly through your Property Plaza account.

Can I save properties I'm interested in?

Yes, you can add properties to your favorites list, which can be accessed in your profile.

Can I receive notifications for new listings?

Yes, you can set up notifications for specific property criteria in your profile settings.

What if I experience technical issues on the platform?

If you encounter any issues, you can contact Customer Support through the chat feature after logging in.

How do I negotiate the price or terms with the owner?

Negotiations take place directly through the chat. If both parties agree, they may exchange contact details for further discussion.

Can I contact owners directly?

Yes, after creating an account and subscribing to one of our plans, you can chat directly with property owners. However, please only contact owners of properties you are genuinely interested in, as there are limits on the number of messages you can send per week.

What are the limits on contacting owners?

The number of initial messages you can send per week depends on your subscription plan. Currently, you can contact up to 15 owners per week, with this limit resetting every seven days.

Why is there a limit on contacting owners?

This restriction helps prevent owners from being overwhelmed with messages and ensures a better experience for both owners and potential buyers/renters.

What if an owner does not respond to my message?

If an owner does not reply within three days, the contact attempt will not count toward your weekly message limit. Our system tracks inactive owners, and accounts with repeated inactivity may be removed from the platform.

How do I know if the owner is verified?

We verify the owner's identity and check ownership documents before allowing a listing on our platform. However, we strongly advise that you meet the owner and visit the property in person before making any payments.

Can I trust the photos and information in a listing?

All listings go through a verification process. However, we always recommend visiting the property in person before making a decision.

Is it safe to send a deposit?

Since we verify each owner's identity, it should be safe to send a deposit. However, we strongly recommend keeping deposit amounts as low as possible and ensuring that the name on the bank transfer matches the owner's verified details exactly.

What happens if I have issues with the property after renting or buying?

Property Plaza is only a platform connecting buyers/renters with owners. Any issues should be resolved directly with the property owner. It is essential to agree on all terms clearly in a contract before finalizing a deal.

How do I handle payments or deposits?

Payments are arranged directly with the owner. We strongly advise against transferring any money before seeing the property and meeting the owner in person. If needed, escrow services are available from third-party providers.

Are there any additional fees I should be aware of?

Property Plaza does not charge additional fees beyond the subscription required to contact property owners. Any other costs, such as service fees or taxes, should be discussed directly with the owner.

How can I pay for a subscription?

We accept several payment options, including credit cards, Klarna, Google Pay, and Apple Pay.

What types of subscriptions do you offer?

We currently offer only monthly subscriptions, with two different paid plans featuring various benefits. You can view available plans here:

Can I cancel my subscription during the month?

Yes, you can cancel at any time, and your subscription will remain active until the end of the current billing cycle. To manage your subscription, visit:

Can I schedule a property visit through the platform?

Yes, you can arrange a visit by contacting the owner via the chat feature and setting up a suitable time.

Can I request a contract through the platform?

We do not provide contracts, but a downloadable contract template is available. However, no rights can be derived from this template. Owners may have legal partners who can assist in drafting official contracts.

Does the platform offer legal or financial advice?

No, but we collaborate with various legal and financial service providers. If you need recommendations, please contact Customer Support for more information.

What if I have a dispute with the owner?

If a dispute arises with a property owner, we recommend first trying to resolve it directly. If that doesn't work, contact our Customer Support team and we'll help mediate the situation.